The last year pandemic has made businesses to become remote and run operations remote with employees working from home. Whether it is a healthcare company or a bank or an insurance service provider, remote operations have become the new normal. Despite the majority of staff working from home, healthcare companies had to deliver healthcare services; banks had to provide loans and banking services; and insurance companies had to continue processing claims. Therefore, the need for remote IT and application support services became critical more than ever.
As the businesses are focusing on running their core business from home offices, they need support in ensuring seamless execution of their Infrastructure and Applications. So, outsourcing is the ideal option and the benefits of outsourcing remote IT service are being brought to the surface as businesses begin to focus more on core business.
The outsourced IT support services provider builds an expert team of network engineers & administrators, application support specialists, Linux/Windows server maintenance professionals and other required IT experts to make the remote IT support service easy and seamless. By resolving incidents, managing deployments, maintaining application, database & other servers, and packing relevant & required services, the outsourced IT support services provider becomes a team extended.
Rely on Epethilial to outsource your IT support
Epethilial’s fledge IT support services give confidence to businesses/organizations to rely and hande all the support operations from business analysis to production support & maintenance:
- Business Analysis as a Service
- Application Development as a Service
- Application Deployment & Sanity as a Service
- Application Testing as a Service
- Application Training as a Service
- Production Support & Maintenance as a Service
Epethilial Business Analysis as a Service:
We analyze business requirements – functional, non-functional and operational requirements, and with this analysis, we will work with business processes to find out bottlenecks, problems/issues and scope for improvements. Our Business Analysis as a Service will help in laying a roadmap to application support optimization to meet the business requirements.
Application Development as a Service:
Whether it is a technology transformation or migration or upgradation, our Application Development as a Service aligns with the development processes and methodologies to bridge the gap for application support. Developing applications from scratch will be seamless with us as a reliable IT services & solutioning partner.
Our IT experts have expertise and experience in working with a variety of technologies used to develop applications – Microsoft technologies and Open Source such as JAVA, PHP, Python and others.
Application Deployment & Sanity as a Service:
With our Application Deployment as a Service, we help in reducing costs and improving application quality with faster time to market. We create a deployment strategy that covers all the concerns of dev, testing, pre-production and production. We set up continuous deployment and continuous delivery deployment process with no-downtime, sophisticated strategy implementation.
Application Testing as a Service:
Testing an application with automated and manual processes requires diligent consideration of various aspects, no issues should arise in the environment that impact the on-going testing.
Application testing is a continuous process, so the testing environment should have high availability. We set up an IT support process that aligns with continuous testing and is highly flexible for types of testing – automated testing, performance testing, compatibility testing and security testing.
Application Training as a Service:
We provide multi-level application training programs that are tailored for teams who handle front-end, back-end, database and servers. Our Application Training as a Service includes training business users to handle basic support jobs to improve business continuity process.
Application Support and Maintenance as a Service:
As an outsourced IT support team, we will effectively manage application support and maintenance activities such as:
- Configurations Management
- Database and System Administration
- Incident Analysis and Resolutions
- Handling L0, L1, L2 support requests
- Installations and Upgradations
- Log Investigations and Root Cause Analysis
Why Outsource Remote IT Support Services to Epethilial?
Businesses can make use of Epethilial remote IT support services to solve IT problems with ease. We solve IT issues, regardless of location without having to wait for a tech professional and fixing the issue on-site. We offer the following benefits:
- 40% cost reduction
- Highest quality of resolution guaranteed
- High rate of first contact resolution
- 24X7 real-time monitoring & alerts, patch management, disaster recovery, implementation of responses to system changes and upgrades
- Systems covered include: Windows, Mac, Linux.
- Our remote IT support services also include the maintenance, monitoring and protection of critical data in databases; we provide 24/7 hours support for Oracle, SQL Server, MySQL, DB2 and Cloud database environments.
- A decade of application support and maintenance experience in industries such as NBFCs, Banks, Insurance, Healthcare and Retail.