In the accelerated digital world, most organizations had to rely on vendors who can take care of their Applications’ IT Support and Applications’ Deployment Support to accelerate operations.

No matter whatever the technology the application was built on, Epethilial can manage IT and Deployment support effectively with an efficient support team. We initiate strategic methodologies and in-depth R&D in the application software and conduct analysis and assure the best-performed applications to our customers. We equip our clients with high performing applications and process compliance, enabling them to achieve their business goals, faster time to the market, reduced cost of production, improved functional efficiency and productivity.

Here are our services that our clients can opt:

Epethilial offers L1, L2 and L3 levels to flexibly adjust our application support services to our clients specific needs.

L1 Support – Our team interacts with your end customers or your internal team using voice call or email or web based/mobile chat interface. We gather queries and address them with available application manuals or previously documented similar issues. If the issues don’t resolve within agreed SLAs, then our escalates to the next level.

L2 Support – Our team handles the technical issues of the application by troubleshooting and resetting or updating the required basic configurations to solve the issue. We handle installations, manage updates, perform routine maintenance and other basic technical activities as per the agreed SLAs.

L3 Support – We deploy a team with deep technical knowledge of application, servers and databases. Our team will handle complex configurations, server issues and migrations, bug fixes and analysis, database administration and other review activities.

Our team with best of the breed Release and DevOps Engineers help our clients to efficiently manage distinct applications deployment with sophisticated processes, tools and methodologies. Here are what our team do as part of Application Deployment Support Services:

Application Production Support – We support our clients even after the applications moved into production. We leverage application monitoring tools and our vast experience in production support to set up preventive mechanisms for incident and issue management.

Application Enhancement Support – Our diligently updates the patches and minor enhancements to the existing application functionality. With the available data, we prepare insights of defects that arise with new patches or enhancements. Alongside, we will also prepare a strategy for mitigation.